christmas delivery

 

Due to the limited capacity of carriers, we cannot guarantee delivery by Christmas. However, you can always purchase a gift voucher that you will receive via e-mail immediately after payment or visit one of our flagship stores which are open until December 23. Please do not hesitate to contact our customer service with any questions.

 

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If there is a bubble in the glass, do I have the right to return it?

Air bubbles are a natural part of handmade glass production. They’re evidence of the lively smelting process, which ended the moment the final product took shape, leaving that bubble trapped in time forever. It’s unique, original, and unrepeatable. A part of the glassmaker’s soul who brought the piece to life is preserved inside it.

A small bubble isn’t a reason for returning the item. However, we always strive to accommodate our clients, which is why our customer service will offer to exchange the product or provide another solution if you are unsatisfied.


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